Order and shipping updates
Order confirmed, shipped with tracking link, out for delivery and delivered, triggered by Shopify or WooCommerce webhooks and your courier's status updates.
WhatsApp Automation for Shopify & WooCommerce
Indian shoppers expect order updates on WhatsApp, not email. COD orders that nobody confirms turn into RTO losses, and "where is my order?" questions eat your support time. I connect your store to WhatsApp through n8n, so confirmations, shipping updates and cart reminders go out on their own, and you pay Meta's rates directly instead of an app's markup.
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Order confirmation, COD and abandoned cart automation
COD confirmation
Every cash-on-delivery order gets a WhatsApp message asking the buyer to confirm. Unconfirmed orders are flagged before you ship them, cutting fake orders and RTO.
Abandoned cart recovery
A reminder with the cart link an hour after checkout is abandoned, sent only to buyers who opted in, with an optional follow-up the next day.
Support bot for "where is my order?"
Customers type their order number and get the live status, return policy or exchange steps instantly. Anything else goes to your team's inbox.
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Results from shipped work
Self-hosted WhatsApp + n8n stack
Builder & operator · Running since June 2026
- Three bot patterns on one number: personal AI chat, group @agent bot and keyword router
- About ₹1,155/month total infrastructure, with no per-message fees on the self-hosted route
- Full build documented step by step in a public guide series
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Shopify WhatsApp automation price
Fixed-scope packages with prices from ₹15,000. After a free call you get a fixed written quote for your exact setup, so the price doesn't creep up mid-project. Prices are in INR, taxes extra if applicable. Outside India? Same packages, quoted in USD.
Starter
from ₹15,000
one-time · about 1 week
For a business that misses enquiries because nobody replies fast enough.
- Instant auto-reply and FAQ answers on your WhatsApp number
- Every enquiry (WhatsApp, website form) saved to Google Sheets
- One automatic follow-up message for leads who go quiet
- Free WhatsApp click-to-chat link and QR for your site and shop
- Handover call and a one-page how-to
Business
from ₹40,000
one-time · about 2–3 weeks
For a business that wants WhatsApp to handle routine conversations and updates on its own.
- Everything in Starter
- AI reply bot that knows your products, prices and policies, remembers each chat, and hands off to a human
- Order, booking or payment updates sent automatically
- 2–3 connections to your tools: Sheets, CRM, store, booking or payments
- Daily summary of enquiries to you or your team
- Backups and failure alerts, plus 30 days of fixes after handover
Custom
from ₹75,000
quoted after the call
For higher message volumes, several workflows, or a move to the official Meta API.
- Everything in Business
- Official WhatsApp Cloud API setup with approved message templates
- Multiple workflows across sales, support and operations
- Reports and dashboards from your WhatsApp and n8n data
- Team training and written runbooks
Running costs (paid by you, at cost)
These go to your own accounts, not to me, so you own the system and can see every rupee. A typical self-hosted small-business setup runs about ₹1,200 a month before any message fees.
| Server (4 GB VPS, Indian host, incl. GST) | ≈ ₹900/month |
| Automated backups | ≈ ₹180/month |
| Domain | ≈ ₹75/month |
| n8n Community Edition and Cloudflare Tunnel | ₹0 |
| Replies to customers who message you first (24-hour window) | ₹0 |
| Official API utility message (order update, invoice), excl. GST | ₹0.115 each |
| Official API marketing message (offer, broadcast), excl. GST | ₹0.8631 each |
| AI replies with a hosted model, a few thousand a month | a few hundred ₹/month |
| Optional care plan: monitoring, updates, small changes | ₹3,000–5,000/month |
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How we work together
- 01
Free 20-minute call
You tell me what you answer, send or copy-paste by hand every day. I tell you what is worth automating, and what isn't.
- 02
Fixed written quote
Scope, price, timeline and running costs in writing, so you know the total before anything is built.
- 03
Build on your accounts
Server, WhatsApp number and n8n all sit in accounts you own. You see a working demo before handover.
- 04
Handover and support
A walkthrough, a short how-to doc, backups switched on, and fixes for anything that breaks in the first 30 days. The care plan is optional after that.
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What I design for
These are the problems that came up on real projects, and the ones I plan for before writing code.
The right message category
Order and shipping updates go out as utility templates at ₹0.115 each. Cart reminders are marketing messages at about ₹0.86, so they only go to buyers who opted in.
No app markup
Shopify WhatsApp apps often add a monthly fee and a per-message markup on top of Meta's price. With n8n on the official API you pay Meta's rate and a small server, nothing else.
Your stack, not a new one
Shopify, WooCommerce, Shiprocket, Razorpay and Google Sheets connect through n8n. Your team keeps using the tools it knows.
Sale-day traffic
Queued sending and failure alerts, so a sale with hundreds of orders an hour doesn't drop confirmations or trip WhatsApp's rate limits.
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Tools I use
- n8n
- WhatsApp Cloud API
- Shopify
- WooCommerce
- Shiprocket
- Razorpay
- Google Sheets
- OpenAI / Claude
- Docker
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Is it a fit?
A good fit for D2C brands and online stores shipping 30 or more orders a day, especially with a high share of COD orders or lots of order-status questions.
Not a fit if you want to broadcast offers to bought contact lists, or if you send only a handful of orders a week. A Shopify app's free tier will do the job for that.
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Shopify WhatsApp automation FAQ
How much do WhatsApp order updates cost on Shopify?
On Meta's official API, an order update is a utility message at ₹0.115 plus GST. 3,000 orders with two updates each cost about ₹815 a month, plus a small n8n server. If the customer messaged you in the last 24 hours, the update is free.
Does COD confirmation on WhatsApp reduce RTO?
It filters out fake and impulse COD orders before you pay for shipping. Orders that aren't confirmed can be held, called, or converted to prepaid with a payment link.
Why not just use a Shopify WhatsApp app?
Apps are quick to start but charge a monthly fee plus a markup on every message, and they stop at what the app supports. n8n costs you Meta's rate and can connect anything, like your courier, payment gateway and Google Sheets. If an app fits you better, I'll say so on the call.
Does it work with WooCommerce and other platforms?
Yes. Any store that sends webhooks or has an API works: WooCommerce, Shopify, Dukaan, custom stores, and marketplaces through their seller APIs.
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